Revista Reuna
INDICADORES NA GESTÃO DE RECURSOS HÍDRICOS: UM FRAMEWORK PROPOSTO PARA INDÚSTRIA HOTELEIRA
Resumo
A água é um elemento essencial para a execução das atividades hoteleiras. Portanto, a implementação de modelos de gestão baseados em indicadores de desempenho focados no uso mais eficiente dos recursos hídricos surgem para impulsionar a sustentabilidade do setor e contribuir para sua própria sobrevivência. À vista disso, o objetivo da presente pesquisa é elaborar um framework para a gestão de recursos hídricos no setor hoteleiro a partir dos principais indicadores encontrados na literatura científica reconhecida. Para isto, o uso do instrumento ProKnow-C possibilitou a formação de um portfólio bibliográfico que, por sua vez, permitiu o desenvolvimento de uma ferramenta estruturada para direcionar ações (framework) composta por vinte indicadores relacionados à gestão da água na indústria. Esses foram desagregados segundo os componentes de um indicador (objetivo, justificativa, ambiente, padrão, elemento, fator e medida) e subdivididos em características dos hotéis, consumo de água e serviços oferecidos que afetam o consumo de água. Assim, o framework proposto constitui um direcionador para que gestores de hotéis possam rever suas atividades potencialmente prejudiciais à preservação do recurso, além de desenvolver um sistema de mensuração e avaliação de desempenho dos recursos hídricos.
Palavras-chave
Texto completo:
PDFReferências
ANTONOVA, N.; RUIZ ROSA, I.; MENDOZA JIMENEZ, J. Water Resource Management in Hotels Using a Sustainable Balanced Scorecard. Sustainability, v. 14, n. 13, p. 8171, 4 jul. 2022.
APOSTOLAKIS, A.; JAFFRY, S.; KOURGIANTAKIS, M. Examination of Individual Preferences for Green Hotels in Crete. Sustainability, v. 12, n. 20, p. 8294, 9 out. 2020.
BARBERÁN, R. et al. Evaluation of water saving measures in hotels: A Spanish case study. International Journal of Hospitality Management, v. 34, n. 1, p. 181–191, set. 2013.
BOHDANOWICZ, P.; MARTINAC, I. Determinants and benchmarking of resource consumption in hotels—Case study of Hilton International and Scandic in Europe. Energy and Buildings, v. 39, n. 1, p. 82–95, jan. 2007.
CASADO DÍAZ, A. B. et al. Tourists’ water conservation behavior in hotels: the role of gender. Journal of Sustainable Tourism, v. 30, n. 7, p. 1518–1538, 3 jul. 2022.
CHAN, W. W. Environmental measures for hotels’ environmental management systems. International Journal of Contemporary Hospitality Management, v. 21, n. 5, p. 542–560, 10 jul. 2009.
COBACHO, R. et al. Improving efficiency in water use and conservation in Spanish hotels. Water Supply, v. 5, n. 3–4, p. 273–279, 1 nov. 2005.
CRUZ PÉREZ, N. et al. Improvements in hotel water consumption: case study of a five-star hotel (Canary Islands, Spain). Urban Water Journal, v. 19, n. 1, p. 32–39, 2 jan. 2022.
DENG, S. Energy and water uses and their performance explanatory indicators in hotels in Hong Kong. Energy and Buildings, v. 35, n. 8, p. 775–784, set. 2003.
DEYÀ TORTELLA, B. et al. The effect of the water tariff structures on the water consumption in Mallorcan hotels. Water Resources Research, v. 52, n. 8, p. 6386–6403, ago. 2016.
DUTRA, A. et al. The construction of knowledge from the scientific literature about the theme seaport performance evaluation. International Journal of Productivity and Performance Management, v. 64, n. 2, p. 243–269, 9 fev. 2015.
ESTELRICH, M. et al. Feasibility of vertical ecosystem for sustainable water treatment and reuse in touristic resorts. Journal of Environmental Management, v. 294, n. 15, p. 112968, set. 2021.
ESTÉVEZ, S.; FEIJOO, G.; MOREIRA, M. T. Environmental synergies in decentralized wastewater treatment at a hotel resort. Journal of Environmental Management, v. 317, n. 1, p. 115392, set. 2022.
FRANCO SANTOS, M.; LUCIANETTI, L.; BOURNE, M. Contemporary performance measurement systems: A review of their consequences and a framework for research. Management Accounting Research, v. 23, n. 2, p. 79–119, jun. 2012.
GABARDA MALLORQUÍ, A. et al. How guest profile and tourist segment explain acceptance of economic-based water-saving measures. A mediterranean destination case study. Journal of Hospitality and Tourism Management, v. 52, p. 382–391, set. 2022.
GABARDA MALLORQUÍ, A.; FRAGUELL, R.; RIBAS, A. Exploring Environmental Awareness and Behavior among Guests at Hotels That Apply Water-Saving Measures. Sustainability, v. 10, n. 5, p. 1305, 24 abr. 2018.
GABARDA MALLORQUÍ, A.; GARCIA, X.; RIBAS, A. Mass tourism and water efficiency in the hotel industry: A case study. International Journal of Hospitality Management, v. 61, p. 82–93, 2017.
GIFFHORN, E. Modelo multicritério para apoiar o uso de avaliações de desempenho com foco nos indicadores. 2011. Tese (Doutorado em Engenharia de Produção) Universidade Federal de Santa Catarina, Florianópolis, 2011.
GÖSSLING, S. New performance indicators for water management in tourism. Tourism Management, v. 46, p. 233–244, fev. 2015.
HADJIKAKOU, M.; CHENOWETH, J.; MILLER, G. Estimating the direct and indirect water use of tourism in the eastern Mediterranean. Journal of Environmental Management, v. 114, p. 548–556, jan. 2013.
HOCAOGLU, S. M. Evaluations of on-site wastewater reuse alternatives for hotels through water balance. Resources, Conservation and Recycling, v. 122, p. 43–50, jul. 2017.
KENNERLEY, M.; NEELY, A. A framework of the factors affecting the evolution of performance measurement systems. International Journal of Operations & Production Management, v. 22, n. 11, p. 1222–1245, 1 nov. 2002.
KRUGER, S. D.; PETRI, S. M. Avaliação da Sustentabilidade da Produção Suinícola sob o Enfoque das Externalidades. Revista Universo Contábil, v. 14, n. 2, p. 137, 20 fev. 2019.
LEBAS, M. J. Performance measurement and performance management. International Journal of Production Economics, v. 41, n. 1–3, p. 23–35, 1995.
LIU, H. et al. Analysis of water resource management in tourism in China using a coupling degree model. Water Policy, v. 23, n. 3, p. 765–782, 1 jun. 2021.
MCLENNAN, C. J.; BECKEN, S.; STINSON, K. A Water-Use Model For The Tourism Industry In The Asia-Pacific Region: The Impact Of Water-Saving Measures On Water Use. Journal of Hospitality & Tourism Research, v. 41, n. 6, p. 746–767, 17 ago. 2017.
MEARNS, K. F.; BOSHOFF, D. Utilising sustainable tourism indicators to determine the environmental performance of the Sun City Resort, South Africa. African Journal for Physical Activity and Health Sciences, v. 23, n. 1, p. 89–114, 2017.
MECHRI, H. EDDINE; AMARA, S. Investigation and analysis of energy and water use of hotel buildings in Tunisia. Energy and Buildings, v. 241, p. 110930, 2021.
MELNYK, S. A. et al. Is performance measurement and management fit for the future? Management Accounting Research, v. 25, n. 2, p. 173–186, jun. 2014.
MICHAILIDOU, A. V.; VLACHOKOSTAS, C.; MOUSSIOPOULOS, N. A methodology to assess the overall environmental pressure attributed to tourism areas: A combined approach for typical all-sized hotels in Chalkidiki, Greece. Ecological Indicators, v. 50, p. 108–119, mar. 2015.
NEELY, A. The performance measurement revolution: why now and what next? International Journal of Operations & Production Management, v. 19, n. 2, p. 205–228, 1 fev. 1999.
NEELY, A. et al. Performance measurement system design: developing and testing a process‐based approach. International Journal of Operations & Production Management, v. 20, n. 10, p. 1119–1145, 1 out. 2000.
NEELY, A.; GREGORY, M.; PLATTS, K. Performance measurement system design. International Journal of Operations & Production Management, v. 15, n. 4, p. 80–116, 1 abr. 1995.
NUDURUPATI, S. S. et al. State of the art literature review on performance measurement. Computers & Industrial Engineering, v. 60, n. 2, p. 279–290, 2011.
ORYNYCZ, O.; TUCKI, K. Total Productive Maintenance Approach to an Increase of the Energy Efficiency of a Hotel Facility and Mitigation of Water Consumption. Energies, v. 14, n. 6, p. 1706, 18 mar. 2021.
PALADINI, E. P. Avaliação estratégica da qualidade. 2. ed. São Paulo: Atlas, 2011.
PEREIRA, V.; SILVA, G. M.; DIAS, Á. Sustainability Practices in Hospitality: Case Study of a Luxury Hotel in Arrábida Natural Park. Sustainability, v. 13, n. 6, p. 3164, 13 mar. 2021.
PETRI, S. M. Modelo para apoiar a avaliação das abordagens de gestão de desempenho e sugerir aperfeiçoamentos: sob a ótica construtivista. 2005. Tese (Doutorado em Engenharia de Produção) Universidade Federal de Santa Catarina, Florianópolis, 2005.
RAZUMOVA, M.; REY MAQUIEIRA, J.; LOZANO, J. The role of water tariffs as a determinant of water saving innovations in the hotel sector. International Journal of Hospitality Management, v. 52, p. 78–86, jan. 2016.
RICO, A. et al. Declining water consumption in the hotel industry of mass tourism resorts: contrasting evidence for Benidorm, Spain. Current Issues in Tourism, v. 23, n. 6, p. 770–783, 18 mar. 2020.
SANDANG, Y.; COLE, S. Using a human rights approach to improve hotels’ water use and sustainability. Journal of Sustainable Tourism, p. 1–19, 8 ago. 2022.
SCHOLZ, P.; LINDEROVÁ, I.; KONEČNÁ, K. Green Management Tools as a Way to Sustainable Behaviour in the Hotel Industry: Case Study from Czechia. Sustainability, v. 12, n. 23, p. 10027, 1 dez. 2020.
STYLES, D.; SCHOENBERGER, H.; GALVEZ MARTOS, J. L. Water management in the European hospitality sector: Best practice, performance benchmarks and improvement potential. Tourism Management, v. 46, p. 187–202, fev. 2015.
SUSTAINABLE HOSPITALITY ALLIANCE. Destination Water Risk Index. Stockholm, 30 ago. 2018. Disponível em: https://sustainablehospitalityalliance.org/wp-content/uploads/2020/05/Destination-Water-Risk-Index-2018.pdf. Acesso em: 17 fev. 2022.
SUSTAINABLE HOSPITALITY ALLIANCE. Hotel Water Measurement Initiative: Initiative methodology, v. 1, n. 1, jun. 2020. Disponível em: www.sustainablehospitalityalliance.org/hwmi. Acesso em: 17 fev. 2022.
TIRADO, D. et al. Implementation of Water-Saving Measures in Hotels in Mallorca. Sustainability, v. 11, n. 23, p. 6880, 3 dez. 2019.
TORRES BAGUR, M.; RIBAS, A.; VILA SUBIRÓS, J. Incentives and Barriers to Water-Saving Measures in Hotels in the Mediterranean: A Case Study of the Muga River Basin (Girona, Spain). Sustainability, v. 11, n. 13, p. 3583, 29 jun. 2019.
TRUNG, D. N.; KUMAR, S. Resource use and waste management in Vietnam hotel industry. Journal of Cleaner Production, v. 13, n. 2, p. 109–116, jan. 2005.
UNITED NATIONS. Goal 6: Ensure access to water and sanitation for all. Disponível em: https://www.un.org/sustainabledevelopment/water-and-sanitation/. Acesso em: 13 jan. 2023.
UNITED NATIONS ENVIRONMENTAL PROGRAMME. Half the World to Face Severe Water Stress by 2030 unless Water Use is “Decoupled” from Economic Growth. Disponível em: https://www.unep.org/news-and-stories/press-release/half-world-face-severe-water-stress-2030-unless-water-use-decoupled. Acesso em: 12 abr. 2022.
UNTARU, E.; ISPAS, A.; HAN, H. Exploring the synergy between customer home‐based and hotel‐based water consumption and conservation behaviors: An empirical approach. Journal of Consumer Behaviour, v. 19, n. 6, p. 542–555, 29 nov. 2020.
VILA, M. et al. Influential factors in water planning for sustainable tourism destinations. Journal of Sustainable Tourism, v. 26, n. 7, p. 1241–1256, 3 jul. 2018.
WARNKEN, J.; BRADLEY, M.; GUILDING, C. Eco-resorts vs. mainstream accommodation providers: an investigation of the viability of benchmarking environmental performance. Tourism Management, v. 26, n. 3, p. 367–379, 2005.
WORLD TOURISM ORGANIZATION. Growth in international tourist arrivals continues to outpace the economy. World Tourism Barometer, Madrid, v. 18, n. 1, 2020. Disponível em: https://www.e-unwto.org/doi/abs/10.18111/wtobarometereng.2020.18.1.1?role=tab. Acesso em: 11 abr. 2022.
WORLD TOURISM ORGANIZATION. Tourism recovery gains momentum as restrictions ease and confidence returns. World Tourism Barometer, Madrid, v. 20, n. 3, 2022. Disponível em: https://www.e-unwto.org/doi/abs/10.18111/wtobarometereng.2022.20.1.3. Acesso em: 2 jun. 2022.
Desenvolvido por:
