THE ROLE OF RESILIENCE IN THE CREATION OF MEANINGFUL WORK FOR YOUNG BRAZILIAN WORKERS, VICTIMS OF MORAL HARASSMENT

Resumo

This study aims to analyse the role of resilience in the behavior of young workers who suffered moral harassment, from the perspective of professionals from a vocational training association. Thus, a case study is of a descriptive nature and was carried out using a qualitative approach. Interviews were conducted with 21 professionals from this association, whose data underwent content analysis. It should be noted that the research initially aimed to interview the young workers assisted by the association, but direct contact with them was prohibited. It has been noted that moral harassment can be recognised when sudden behavioural changes are observed in young people suffering from this kind of aggression. Changes such as self-isolation, silence, introspection, quietude, or they consider aggression against them as if it were a joke. It has also been noted that young people tend to be resilient against aggression they have suffered in an effort to keep their jobs, whether out of necessity or out of gratitude. Finally, the consequences of moral harassment that affect the personal and professional lives of young people the most are demotivation, impairment of work performance, loss of the pleasure of working, low self-esteem and psychological problems. Therefore, it is important to develop and implement actions against violence in the work environment, and a healthy environment for the workers.