INTERAÇÃO NA COCRIAÇÃO DE VALOR ENTRE STAKEHOLDERS: ESTUDO DE MÚLTIPLOS CASOS EM ENTIDADES DE CLASSE PATRONAIS E EMPRESAS BRASILEIRAS DO AGENCIAMENTO TURÍSTICO
Resumo
Palavras-chave
Texto completo:
PDFReferências
Alexander, A., Nell, D., Bailey, A., & Shaw, G. (2009). The co-creation of a retail innovation: shoppers and the early supermarket in Britain. Enterprise & Society, 10(3), 529:558.
Alves, H., Fernandes, C., & Raposo, M. (2016). Value co-creation: concept and contexts of application and study. Journal of Business Research, 69(5), 1626:1633.
Amaral, C., Bastos, F., & Carvalho, M. (2018). Mapeamento de stakeholders em projetos de eventos esportivos: estudo de caso. Podium: Sport, Leisure and Tourism Review, 7(1), 22:45.
Ambler, T. (2004). The new dominant logic of marketing: views of the elephant. Centre for Marketing Working Paper, 4, 903.
Cabiddu, F., Lui, T., & Piccoli, G. (2013). Managing value co-creation in the tourism industry. Annals of Tourism Research, 42, 86:107.
Camilleri, M. (2012). Creating shared value through strategic corporate social responsibility in Tourism. Thesis for Doctor of Philosophy Degree.University of Edinburgh.
Carvalho, F., Miura, M., & Ribeiro, I. (2018). Mídias sociais e cocriação de valor: uma análise sobre práticas cocriativas no contexto de uma organização sem fins lucrativos. XXI Seminários em Administração, FEA-USP, São Paulo/SP.
Cintra, R., Costa, B., Carvalho, A., & Cassol, A. (2017). A criação de valor no contexto da teoria dos stakeholders: análise das citações e cocitações na produção científica internacional 2000-2016. XLI Encontro Nacional de Pós-Graduação e Pesquisa em Administração, 1:17.
Cintra, R., Cassol, A., & Costa, B. (2017). A criação de valor no contexto da teoria dos stakeholders: o que dizem os estudos e para onde vamos? VIII Encontro de Estudos em Estratégia, 1:9.
Costa, B., Vieira, S., & Boaventura, J. (2012). Interação dos stakeholders em organizações do turismo: uma análise na diretoria de turismo em Guarulhos-SP. Reuna, 17(1), 15:28.
Donaldson, T., & Preston, L. (1995). The stakeholder theory of the corporation: concepts, evidence and implications. Academy of Management Review, 20(1), 65:91.
Dumitru, M., Guse, R., Feleaga, L., Mangiuc, D., & Feldioreaunu, A. (2015). Marketing communications of value creation in sustainable organizations: the practice of integrated reports. Amfiteatru Economic, 17(40), 955:976.
Facco, A., Grohmann, M., & Moreira, C. (2019) Estudo sobre a importância da qualidade da experiência no consumo de serviços turísticos: o caso de um parque temático. Podium Sport, Leisure and Tourism Review, 8(1), 98:114.
FitzPatrick, M., Davey, J., Muller, L., & Davey, H. (2013). Value-creating assets in tourism management: applying marketing’s service-dominant logic in the hotel industry. Tourism Management, 36, 86:98.
Freeman, R. (1984). Strategic management: a stakeholder approach. Massachusetts: Sage.
Freeman, R., Harrison, J., Wicks, A., Parmar, B., & Colle, S. (2010). Stakeholder theory: the state of the art. Cambridge/UK: Cambridge University Press.
Freeman, R., Wicks, A., & Parmar, B. (2004). Stakeholder theory and “the corporate objective revisited”. Organization Science, 15(3), 364:369.
Friedman, A., & Miles, S. (2006). Stakeholder: theory and practice. New York: Oxford University Press.
Grissemann, U., & Stokburger-Sauer, N. (2012). Customer co-creation of travel services: the role of company support and customer satisfaction with the co-creation performance. Tourism Management, 33(6), 1483:1492.
Grönroos, C. (2008). Service logic revisited: who creates value? And who co-creates? European Business Review, 20(4), 298:314.
Grönroos, C., & Voima, P. (2013). Critical service logic: making sense of value creation and co-creation. Journal of the Academyof Marketing Science, 41(2), 133:150.
Hörisch, J., Freeman, R., & Schaltegger, S. (2014). Applying stakeholder theory in sustainability management: links, similarities, dissimilarities, and a conceptual framework. Organization & Environment, 27(4), 328:346.
Hsu, S., Hsieh, P., & Yuan, S. (2013). Roles of “small- and médium-sized enterprises” in service industry innovation: a case study on leisure agriculture service in tourism regional innovation. Service Industries Journal, 33(11), 1068:1088.
Ind, N., & Coates, N. (2013). The meanings of co-creation. European Business Review, 25(1), 86:95.
Kujala, J., Lehtimäki, H., & Myllykangas, P. (2017). Value Co-creation in stakeholder relationships: a case study. In Stakeholder engagement: Clinical Research Cases (p. 15-30). Springer, Cham.
Kambil, A., Friesen, G., & Sundaram, A. (1999). Co-creation: a new source of value. Outlook Online Journal, 2, 38:43.
Lambert, D., & Enz, M. (2012). Measuring value in co-creation in business-to-business relationships. Journal of Marketing Management, 28(13-14), 1588:1625.
Laplume, A., Sonpar, K., & Litz, R. (2008). Stakeholder theory: reviewing a theory that moves us. Journal of Management, 34(6), 1152:1189.
Lin, G., & Lin, J. (2006). Ethical customer value creation: drivers and barriers. Journal of Business Ethics, 67(1), 93:105.
Lindfelt, L., & Tornroos, J. (2006). Ethics and value creation in business research: comparing two approaches. European Journal of Marketing, 40(3/4), 328:351.
Liston-Heyes, C., & Liu, G. (2013). A study of non-profit organisations in cause-related marketing: stakeholder concerns and safeguarding strategies. European Journal of Marketing, 47(11-12), 1954:1974.
Mainardes, E., Alves, H., & Raposo, M. (2011). Stakeholder theory: issues to resolve. Management Decision, 49(2), 226:252.
Martins, F., Ferreira-da-Silva, A., & Machado-Santos, C. (2014). Gestão dos stakeholders na captação de recursos nos hospitais filantrópicos e religiosos. Revista de Administração Contemporânea, 18(edição especial), 65:85.
Mayangsari, L., Novani, S., & Hermawan, P. (2015). Batik solo industrial cluster analysis as entrepreneurial system: a viable co-creation model perspective. Procedia–Social and Behavioral Sciences, 169(20), 281:288.
McVea, J., & Freeman, R. (2005). A names-and-faces approach to stakeholder management: how focusing on stakeholders as individuals can bring ethics and entrepreneurial strategy together. Journal of Management Inquiry, 14(1), 57:69.
Miles, S. (2015). Stakeholder theory classification: a theoretical and empirical evaluation of definitions. Journal of Business Ethics, article in press, 1:23.
Moraes, E., & Manzini, R. (2009). A cocriação de valor através das experiências: uma pesquisa nas empresas do estado de São Paulo. IV Encontro de Estudos em Estratégia, ANAPAD, Recife/PE.
Nascimento, C., Meneghatti, M., Hsu, P., & Silva, D. (2019). Revisitando cocriação: estudo bibliométrico. Marketing & Tourism Review, 4(1), 1:25.
Nambisan, S., & Baron, R. (2009). Virtual customer environments: testing a model of voluntary participation in value co-creation activities. The Journal of Product Innovation Management, 26(4), 388:406.
Novak, J., & Schwabe, G. (2009). Designing for reintermediation in the brick-and-mortar world: towards the travel agency of the future. Electronic Markets, 19(1), 15:29.
Novani, S., Putro, U., & Hermawan, P. (2015). Value orchestration platform: promoting tourism in batik industrial cluster solo. Procedia–Social and Behavioral Sciences, 169(20), 207:216.
Ordanini, A., & Pasini, P. (2008). Service co-production and value co-creation: the case for a service-oriented architecture. European Management Journal, 26(5), 289:297.
Parent, M., & Deephouse, D. (2007). A case study of stakeholder identification and priorization by managers. Journal of Business Ethics, 75(1), 1:23.
Payne, A.F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83:96.
Payne, A., Storbacka, K., Frow, P., & Knox, S. (2009). Co-creating brands: diagnosing and designing the relationship experience. Journal of Business Research, 62(3), 379:389.
Pera, R., Icchiocupo, N., & Clarke, J. (2016). Motives and resources for value co-creation in a multi-stakeholders ecosystem: a managerial perspective. Journal of Business Research, 69(10), 4033:4041.
Prahalad, C., & Ramaswamy, V. (2000). Co-opting customer competence. Harvard Business Review, 78(1), 79:87.
Prahalad, C., & Ramaswamy, V. (2004). The future of competition co-creating unique value with customers. Harvard Business Review Press.
Prebensen, N., Vitterso, J., & Dahl, T. (2013). Value co-creation significance of tourist resources. Annals of Tourism Research, 42, 240:261.
Ramaswamy, V., & Ozcan, K. (2018). What is co-creation? An interactional creation framework and its implications for value creation. Journal of Business Research, 84, 196-205.
Ranjan, K., & Read, S. (2016). Value co-creation: concept and measurement. Journal of the Academy of Marketing Science, 44(3), 290:315.
Ribeiro, T., Kevin, K., Costa, B., & Urdan, A. (2018). Conhecendo as bases da cocriação de valor. XXI Seminários em Administração, FEA-USP, São Paulo/SP.
Rihova, I., Buhalis, D., Moital, M., & Gouthro, M. (2015). Conceptualising customer-to-customer value co-creation in tourism. International Journal of Tourism Research, 17(4), 356:363.
Santos Jr., R., Barbero, E., Johnston, N. (2018). The concept of value co-creation within the stakeholder theory: taking stock and proposing new avenues for research. XXI Seminários em Administração, FEA-USP, São Paulo/SP.
Sweeney, J., & Soutar, G. (2001). Consumer perceived value: the development of a multiple item scale. Journal of Retailing, 77(2), 203:220.
Tantalo, C., & Priem, R. L. (2016). Value creation through stakeholder synergy. Strategic Management Journal, 37(2), 314:329.
Tinson, J., Saren, M., & Roth, B. (2015). Exploring the role of dark tourism in the creation of national identity of young americans. Journal of Marketing Management, 31(7-8), 856:880.
Ulaga, W. (2003). Capturing value creation in business relationships: a customer perspective. Industrial Marketing Management, 32(8), 677:693.
Vargo, S., & Lusch, R. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1:17.
Vazquez-Brust, D., Liston-Heyes, C., Plaza-Úbeda, J., & Burgos-Jiménez, J. (2010). Stakeholders pressures and strategic prioritisation: an emprirical analysis of environmental responses in argentinean firms. Journal of Business Ethics, 91(2), 171:192.
Vieira, S., Costa, B., & Cintra, R. (2012). Stakeholders analysis: um novo campo de pesquisa no turismo. Revista Brasileira de Pesquisa em Turismo, 6(2), 147:159.
Walter, A., Ritter, T., & Gemünden, H. (2001). Value creation in buyer-seller relationships: theoretical considerations and empirical results from a supplier’s perspective. Industrial Marketing Management, 30(4), 365:377.
Wan, D., Li, X., & Li, Y. (2013). China’s “smart tourism destination” initiative: a taste of the service-dominant logic. Journal of Destination Marketing & Management, 2(2), 59:61.